DEX provides full vacant possession in just 28 days. We will ensure the property is made available to you in its original condition – if not better.

When one of our clients wants their property back, we make sure that there is a fast and reliable handover from our Property Guardians and that full vacant possession is delivered in a timely manner.

Licence to Occupy vs Tenancy

Property Guardians sign licences, not tenancy agreements. The two key legal differences between these contracts are:

  • Non-exclusive occupation of the premises – meaning the owner or property guardian company, in this case DEX, may enter the building at any time without giving a property guardian notice.
  • Shorter notice periods to leave – Property Guardians are given 28 days notice to vacate the building. Guardians have signed up to a more flexible way of living which often benefits both parties.

Guardian Vacating Procedure

All Property Guardians undergo a strict vetting process before they move into a DEX managed property. Every single Property Guardian will have a one-to-one interview with a member of our Property Guardian Team.  During the meeting, the whole process and obligations are fully explained to them. We also explain that as a Property Guardian they will be signing a licence to occupy and not a tenancy agreement and therefore there is a 28 day notice period. Property Guardians then sign the licence and our terms and conditions to say they fully understand and agree to all the terms.

Timely Handover – Vacant Possession

We establish good relationship with our Property Guardians, we do this through on-going and regular communication and up-dates on the property. Keeping this good relationship between DEX and our Guardians is key to successfully vacate properties on time.

When a Property Guardian has to be moved, we will inform them firstly by email and a hard copy will be sent via the post. A member of the DEX Guardian Management Team will speak to them so they are fully aware of what is happening and how the process will work.

We will advise the Property Guardian of other DEX properties that are available and organise viewings. Once they have chosen a property, a move out date will be set and DEX provide assistance moving their belongings from one property to another.

By using this method and keeping a good relationship with our Property Guardians we very rarely come across an issue.

If you have prop­er­ty that is cur­rent­ly or soon-to-be vacant, con­tact us to find out how we can help you secure your property at zero cost. Call us on 0800 0855 994 or email for more information.