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FAQ
  1. Why is vacancy management so important?
  2. What are the risks of property vacancy?
  3. What does this mean for the property?
  4. How does this affect the property owner?
  5. What does DEX Property Management provide?
  6. What is DEX Property Management's approach to managing vacancy?
  7. What are the benefits of using DEX Property Management?
  8. How much could I save by using DEX Property Management?
  9. What needs does the property have to meet?
  10. Would I need change of use consent?
  11. What about the legal structure?
  12. What do these contracts cover, in short?
  13. Who are these ‘guardians’?
  14. How does DEX Property Management guarantee guardian competence?
  15. What is the background of DEX Property Management?
  16. What kind of properties does DEX Property Management manage?
  17. What kind of clients does DEX Property Management work for?
  18. Summarized, what does DEX Property Management stand for?
Question: Why is vacancy management so important?
Answer:
Unmanaged vacant properties can cause many inconveniences for property owners.

Damage can be caused by:
* Squatters
* Thieves
* Vandals
* Natural events


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Question: What are the risks of property vacancy?
Answer:
* Squatting, illegal entry and occupation
* Fire, caused by illegal occupation and/or short-circuiting
* Theft and criminal damage
* Vandalism, broken windows and graffiti
* Fly tipping, illegal dumping of waste and vehicles
* Illegal commercial exploitation such as parties and cannabis farms
* Flood and storm damage
* Public liability claims

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Question: What does this mean for the property?
Answer: * Impoverishment of the property.
* Water damage caused by unidentified leaks
* Burst pipes due to frost.

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Question: How does this affect the property owner?
Answer:
* A less attractive property for potential buyers or letters
* Depreciation of property value
* Unnecessary extra costs to repair the damage

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Question: What does DEX Property Management provide?
Answer:
* Property protection by occupation
* A carefree vacancy period
* Vacancy risk minimization
* 24-hour protection from inside the property
* Key holding and access control
* Routine inspection visits
* Utility checks and meter readings
* Minor technical maintenance and fire alarm checks
* Early leak detection and damage control
* Providing access to agents at 24-hour notice
* One of the live-in Guardians will fulfil the role of Principal Guardian

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Question: What is DEX Property Management's approach to managing vacancy?
Answer:
* Free risk assessment and plan of approach
* Custom product that fits the property,
* Custom service to suit your needs
* Thoroughly developed to meet legal requirements

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Question: What are the benefits of using DEX Property Management?
Answer:
* Very low startup costs
* Installing CCTV cameras is obsolete
* No need for boarding, screens and shutters
* Maintenance of the appearance and condition of the building
* A secure but well-presented property
* Site remains appealing to new buyers or lessees.

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Question: How much could I save by using DEX Property Management?
Answer:
* up to 50% compared to boarding up methods
* up to 80% compared to static security guard services

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Question: What needs does the property have to meet?
Answer:
* Basic facilities are active
* Electricity and water are active
* The property is water and wind tight

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Question: Would I need change of use consent?
Answer: No, your property still retains its original use.

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Question: What about the legal structure?
Answer: The legal structure is straightforward:
* Authorization Agreement between property owner and DEX Property Management
* Licence to Occupy between DEX Property Management and the guardians.

No tenancy rights are granted, to:
* DEX Property Management
* the Guardians.

All Agreements are written by a prominent law firm specialized in real estate affairs.

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Question: What do these contracts cover, in short?
Answer:
* No tenancy rights conferred
* Contract can be terminated with sixteen days’ notice
* Independently validated contracts
* Transparent and concise agreements

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Question: Who are these ‘guardians’?
Answer:
* Responsible residents
* Professionals
* Vetted key workers
* Carefully selected
* Flexible
* Rapidly deployable

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Question: How does DEX Property Management guarantee guardian competence?
Answer:
Through our three-stage selection procedure:
* Specific requirements check
* Extensive background check
* Thorough interview
Guardians are charged a minimal fee of £50 a week. Looking after the vacant property with care is regarded as the most important compensation.

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Question: What is the background of DEX Property Management?
Answer:
* London branch, covering all of (Greater) London
* 5 branches in the Netherlands
* Active since 1999
* Protecting hundreds of properties
* Providing living and working space for thousands of guardians.

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Question: What kind of properties does DEX Property Management manage?
Answer:
* Private residences
* Office buildings
* Factories
* Shops
* Schools
* Churches
* Post offices
* Military barracks
* Mansions
* Theatres
* Flats
* Police stations
* Fire departments
* Former embassies

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Question: What kind of clients does DEX Property Management work for?
Answer:
* Project developers
* Investors
* Private property owners
* Construction companies
* Estate agents
* Public authorities.

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Question: Summarized, what does DEX Property Management stand for?
Answer:
* Cost-effective
* Proven to be successful
* 12 years of experience in property protection
* Experienced in dealing with all types and sizes of property
* Transparent contracts protecting all your interests
* Contract can be terminated with sixteen days’ notice
* Professional and courteous service

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